You can ask for return or substitution of one or more products 14 (fourteen) days from receiving the product.
Your delivery package must arrive to bon ton showroom (Mesićeva 3, 10 000) 14 (fourteen) days from receiving the package.
We recommend you reserve package pick up 7 days from receiving the products so you could be sure it will be delivered in due time.
Returned items must be in accordance with bon ton return policy:
ALL PRODUCTS MUST BE RETURNED UNWORN, UNDAMAGED AND UNUSED, WITH ALL TAGS, ACCESSORIES AND ORIGINAL PACKAGING.
Please be careful while trying on the products and if you wish to return it, please return it undamaged.
ANY RETURNS THAT DO NOT MATCH THE ABOVE STATED CONDITIONS WILL NOT BE ACCEPTED
The item should be returned to our showroom in Mesićeva 3, 10 000 Zagreb.
After we carefully inspect the item, we will inform you by e-mail if the item is apt for return and start the return process.
The cost of return must be covered by the buyer.
If the return is accepted, bon ton will return the money the same way the transaction was paid, unless it was paid upon delivery. In that case the money will be returned to the buyer's bank account.
If the return won’t be accepted, item will be sent to the buyers address again and the cost will be covered by the buyer.
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